Frequently asked questions
On this page you will find frequently asked question and important information for our guests
We do not accept walk ins. All guests must make an appointment at least 6 hours in advance.
We do not do private health rebates.
Of course! We keep to the highest hygiene standards to ensure a safe and pleasant experience for our guests. We practice the following:
- We regularly clean and wipe down door handles, chairs, walk-way areas, entire massage rooms.
- All staff are educated on sensible hygiene etiquette to ensure we do not bring any bacteria into the environment.
- Every client has freshly cleaned sheets and refreshed air flow.
- We practice the safest government standard for hand washing.
We operate on a reservation-only basis (via online booking or inquiry form). Bookings are accepted for one appointment at a time, with group reservations (up to two people) available on specific days.
Reservation availability:
- Dual (two guests at the same time): Monday, Saturday, and Sunday
- Remedial therapy: Monday, Friday, Saturday, and Sunday
- Solo relaxation sessions: Available every day except Tuesday
Our priority is your health and privacy.
Before your appointment, kindly let us know if you are pregnant or have any health concerns.
We recommend arriving 15 minutes before your appointment to make time to find parking as it can get quite busy.
Parking on Bentham St. gets quite busy. So we recommend parking on one of the surrounding streets (Hutchins St, Hooker St, Mueller St, Banks St. etc.) instead.
Kindly note that our venue is located upstairs and accessible via stairs only.
Public transport is also easily accessible. Bus stops are marked on the image below.
Bus number 57 from Woden or Canberra City.
We are a professional massage clinic offering therapeutic bodywork only.
To ensure a respectful and professional environment for all guests, we kindly ask you to note the following:
All clients must wear underwear during treatment.
This is a strict policy. Clients not wearing underwear will be asked to leave, and the session fee will still apply in full.
Any erotic or sexually suggestive requests will be rejected.
We fully understand that some clients may feel more comfortable with a therapist of a particular gender.
We welcome gender preference requests, and we will do our best to accommodate them.
For large-bodied male clients seeking very firm deep tissue work, a male therapist will be assigned.
This is simply due to the physical demands of such sessions—not related to any personal or cultural bias.
Thank you for your understanding and cooperation.
Upon arrival, your therapist will provide a brief consultation form for you to fill out carefully. At the beginning of your appointment, the therapist will ask a few questions to understand your preferences for the treatment.
New guests
To make the most of your therapy, please arrive 10 minutes prior to your scheduled appointment. Kindly take a moment to fill out the consultation form upon arrival.
Returning guests
Please arrive 5 minutes prior to your scheduled appointment.
If you would like your child to attend an appointment here at Mint ‘n Co. Massage, please refer to the below age minimums eligible for treatments.
Age 18+ all treatments
Age 15-17 only Head and Face Massage. Foot Reflexology
If you happen to be running late, we will be happy to grant an extension of up to 5 minutes, depending on the availability of the next appointment. Please note that no further extensions will be possible
We truly want your experience to be just right for you. Every massage is unique, so please feel free to tell your therapist if you’d like any adjustments—whether it’s changing the pressure, adding an extra towel, or softening the sound or lighting. If getting up from a lying position is difficult, don’t hesitate to ask for a helping hand.
We fully understand that some clients may feel more comfortable with a therapist of a particular gender. We welcome gender preference requests, and we will do our best to accommodate them.
Please understand that Remedial Therapy sessions are provided by our male therapist.
Please cancel your appointment directly online using the link provided in your confirmation email.
Phone calls or text messages are not considered valid cancellation methods as they may not be received reliably.
If you do not receive a cancellation confirmation email, please wait up to 10 minutes and then contact us at info@mintnco.com.
Cancellation Policy:
- Weekdays (Mon-Fri): Cancellations within 24 hours will incur a 50% treatment cost penalty. You will be invoiced for the 50% treatment amount, and payment is required
- Weekends (Sat-Sun, including Public Holidays): Cancellations within 48 hours will incur a 50% treatment cost penalty. You will be invoiced for the 50% treatment amount, and payment is required.
- No Show Policy: Failure to notify us and not showing up within 15 minutes of your appointment time will result in a 100% treatment cost penalty. You will be invoiced for the full treatment amount, and payment is required.
This policy applies to all Gift Vouchers. The redemption value will be reduced to 50% or voided, in accordance with the terms outlined above.
You are welcome to submit an online booking request without providing card details.
Please note that a deposit may be required for some treatments.
There are no card processing fees for online payments.
For card payments made on the day, a 1.4% card surcharge will apply (with Timely terminal). We operate as a cashless service.
If you prefer to avoid the surcharge, please let us know, we can send you a payment link in advance.
At Mint ‘n Co Massage, we prioritise creating a fresh and hygienic environment for all guests. All towels and sheets are washed after each use, and we avoid using strong-scented fabric softeners, as we understand some may find the scent overpowering. For your comfort and hygiene, we also use disposable sheets in certain areas.
In terms of oils, we use unscented massage oil blended with essential oils for most body treatments. However, during pregnancy, we exclusively use natural almond oil for safety. If you have any skin concerns or sensitivities, we are happy to adjust the oils used in other treatments based on your preferences.
If you have any special requests, please feel free to inform us in advance, and we will do our best to accommodate them.